At BeYouty Collagen, We pride ourselves on providing outstanding Customer Service, upmost quality products adhered to high standards. If, however, for any reason, you are unsatisfied with your order, products or shipment, please don't hesitate to get in touch.

 

 

(We DO NOT provide International Shipping)

Once your order is dispatched, you'll receive an email containing the tracking number along with the carrier information for your package.

All orders are shipped via UK Royal Mail Express Tracked 48** Carrier Service, Delivery dates and times may vary. We provide same day dispatch orders placed before 4pm Monday to Friday.

We aim to process all orders placed before 4pm Monday to Friday & on the same day. During busy periods there can be delays, but we will always aim to get the order processed and out the same day.

Any orders received on a Friday after 4pm maybe dispatched on the same day or they will be dispatched the following Monday morning. Any orders due for delivery on a bank holiday will be delivered on the next working day following the bank holiday.

If an order is placed on a bank holiday, it will not be processed until the next working day, and the delivery timings for the next working day will apply.

Please note delivery time frames may be impacted during the Festive & Holiday period.

Shipping Address Disclaimer

It is the customer’s responsibility to ensure that all shipping details are accurate and up to date at the time of placing an order. We are not responsible for any issues arising from incorrect or incomplete address information provided by the customer.

Once an order has been processed and dispatched, we are unable to make changes to the shipping address and cannot be held liable for lost, delayed, or misdelivered parcels resulting from incorrect details.

If you notice an error in your shipping information after placing an order, you must contact us immediately via our live chat. Please do not rely on email for urgent address changes, as this may delay our response and prevent us from updating your order in time.

Wrong Address But Item Already Shipped

It is your responsibility to provide the right address. If you provide the wrong address upon ordering, but contact us before your item is shipped out, we will try our best to change the address to the correct one, But if you notify us after your order is shipped, it is your mistake, your responsibilty and we do not offer a refund. For this reason please make sure to update your shipping address and ensure there aren't any mistakes, and if you do make a mistake to notify us before your order is shipped or else you will not be eligible for the address to be changed or to receive a refund.

 

Product & Order queries kindly reach out to us via email, please contact our Customer Care Team at ~ Support@BeYoutyCollagen.co.uk and we will endeavour to help you and assist you with any queries you may have.

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All Rights Reserved

BeYouty Collagen™

Shop@BeYoutyCollagen.co.uk

Aldow Enterprise Park, Piccadilly Business CTR, Manchester M12 6AE